Shipping, Billing & Returns Policy

Shipping Prices

We are using flat rate shipping.

Delivery Guarantee

We guarantee delivery to the addresses you provide, as long as it complies with our shipping policies and is an accurate address. Before you order, please verify the addresses and the availability of your recipient. If we encounter an error such as an incorrect address, failed delivery attempt or weather delays, we will be unable to guarantee a specific delivery date. If you have questions, please call us at (714) 321-6255.

Delivery to Hospitals, Hotels and College Campuses

Due to delivery complications, we do not recommend sending cookies to hospitals, hotels or college campuses.  If you decide to send a cookies to one of these locations, please call them and find out the following information:

  1. What is their policy on accepting packages? Some locations do not accept packages or have special guidelines.
  2. How are the packages received? Many locations have a central receiving department where packages are delivered. Due to privacy and security policies, they may not allow delivery to specific rooms.
  3. We cannot guarantee that packages will be delivered to recipients at hospitals, hotels and college campuses. We are not responsible for cookies that are lost on-site or for cookies that arrive after a patient/guest has checked out.
Delivery Dates

We will deliver your cookies 2-3days after placing your order.

Incorrect Addresses/Reroutes 

If your gift requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $15 re-routing fee. 


While we do not require delivery signatures, our shipping carriers may require signatures for certain types of deliveries, including those to apartments or offices.

Failed Delivery Attempts

If a signature is required by an office, apartment building or other address, UPS will attempt to deliver up to three times. After the third attempt, the gift will be returned to Michael Andrew’s Bakery. Failed delivery attempts do not qualify for replacements or refunds. If your cookies does not arrive as expected, please call customer service at (714) 321-6255.

Delivery Outside the United States

We are unable to ship outside the United States.

P.O. Boxes

We are unable to ship to P.O. Boxes.


We are unable to ship to APO/FPO addresses.

Return and Substitution Policies


All orders cannot be return. These products are covered by our Satisfaction Guarantee and will be replaced if they arrive damaged.

Billing Payment Terms and Conditions

We accept VISA, MasterCard, Discover, and American Express credit cards as forms of payment.  We bill for the entire order at the time of purchase.